The Team

We have a dedicated team of VA’s at Virtual Reception Services, who all specialise in different areas of administration…

Meet Linda Principal/Owner

Linda certainly has no lack of expertise to qualify her for working in business. She began her career in the medical field, working as a Nurse and liaising with patients, doctors and other medical staff, and the public. After a number of years working in this field, she switched to administration, becoming a secretary at a university. Later as an account supervisor, she was trusted with the management of over 380 accounts and ledgers. In this position, she supervised over the work of two employees. A similar position in another company involved debt collections and credit control, during which she was instrumental in clearing over 200 accounts.

Linda’s varied work history gave her a well-rounded firsthand knowledge of the inner workings of a business. She became very familiar with the work in areas of management, administration, and financial handling.

Her education is no less advanced or expanded than her work history. She began with doing her Nursing and then taking college courses in mortgage financing, for which she received a Certificate IV in financial services. From there, she went on to study for yet another certificate in property sales and management. Additionally, she also owns a third certificate in small business management. All of these contributed to her already extensive knowledge in running a profitable business.

Linda’s work experience and advanced education were not for nothing. Through them, she was able to see the most pressing needs in many businesses today, and in this she saw one need in particular that created a vacuum. That need was for a receptionist. Seeing what this need was costing businesses, especially smaller ones, she decided to put her broad expertise to work, and she started to work setting about starting up her own business. From this, the Virtual Reception concept was born.

Linda’s experience has taught her that customer service is the heart of any business, whether you are a retail store selling products to customers, or a law office serving your clients. With customer service so important, she knew that it was the truest way to grow a business.

VIRTUAL RECEPTIONIST

Dawn Virtual Receptionist, with Dawn at its helm for an impressive 15 years as a senior receptionist, stands as a beacon of reliability, professionalism, and personalized service in the virtual receptionist industry.  From its inception, Dawn has been committed to revolutionizing the way businesses handle their incoming calls. With the rise of remote work and the increasing demand for flexible solutions, virtual receptionist services have become indispensable for companies of all sizes. However, what sets Dawn apart is not just its cutting-edge technology but the human touch it offers through dedicated professionals like Linda, Dawn is a testament to her unparalleled expertise and dedication to her craft. With years of experience under her belt, she has become the cornerstone of the company’s success. Her role extends far beyond merely answering calls; she embodies the ethos of providing each caller with a warm, personalized experience tailored to their needs.  Clients often commend Dawn for her exceptional communication skills and her ability to handle even the most challenging situations with grace and professionalism. Whether it’s assisting with inquiries, scheduling appointments, or providing vital information, Dawn’s attention to detail ensures that every interaction leaves a lasting impression.  Beyond her day-to-day responsibilities, Dawn plays a pivotal role in mentoring new recruits, sharing her wealth of knowledge and expertise to uphold high standards of service. Her leadership not only fosters a supportive work environment but also ensures continuity in delivering excellence to clients.  In an industry driven by innovation and efficiency, Dawn Virtual Receptionist stands out as a shining example of how human-centric approaches can elevate virtual services to new heights, making it more than just a provider but a trusted partner in the success of businesses Australia wide.
Jasmine Virtual Receptionist and Trainer training processes within businesses. Jasmine serves as a virtual receptionist, handling incoming calls, messages, and inquiries with efficiency and professionalism. Additionally, Jasmine takes on the role of a trainer, providing on-demand learning resources and guidance to receptionist’s. One of the key features of Jasmine is its ability to handle incoming calls and messages autonomously, freeing up human resources to focus on more complex tasks. Whether it's answering frequently asked questions, scheduling appointments, or directing calls to the appropriate department, Jasmine ensures that every interaction is handled promptly and accurately. This not only enhances customer satisfaction but also boosts productivity within the organization. Through interactive booking systems, tutorials, and quizzes, Jasmine delivers personalized training content tailored to each receptionist role and skill level. This not only accelerates the onboarding process for new receptionist’s but also facilitates ongoing professional development for existing staff members. Furthermore, Jasmine tracks employees' progress and performance, providing valuable insight for assessing training effectiveness and identifying areas for improvement. The versatility of Jasmine makes it suitable for businesses of all sizes and industries. Whether it's a small startup looking to streamline its communication channels or a large corporation seeking to optimize employee training programs, Jasmine offers customizable solutions to meet specific needs and objectives.

Jasmine Virtual Receptionist and Trainer training processes within businesses. Jasmine serves as a virtual receptionist, handling incoming calls, messages, and inquiries with efficiency and professionalism. Additionally, Jasmine takes on the role of a trainer, providing on-demand learning resources and guidance to receptionist’s.  One of the key features of Jasmine is her ability to handle incoming calls and messages autonomously, freeing up human resources to focus on more complex tasks. Whether it’s answering frequently asked questions, scheduling appointments, or directing calls to the appropriate department, Jasmine ensures that every interaction is handled promptly and accurately. This not only enhances customer satisfaction but also boosts productivity within the organization.  Through interactive booking systems, tutorials, and quizzes, Jasmine delivers personalized training content tailored to each receptionist role and skill level. This not only accelerates the onboarding process for new receptionist’s but also facilitates ongoing professional development for existing staff members. Furthermore, Jasmine tracks employees’ progress and performance, providing valuable insight for assessing training effectiveness and identifying areas for improvement.  The versatility of Jasmine makes it suitable for businesses of all sizes and industries. Whether it’s a small startup looking to streamline its communication channels or a large corporation seeking to optimize employee training programs, Jasmine offers customizable solutions to meet specific needs and objectives.

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Introducing Karen: Your Dedicated Virtual Receptionist from the Philippines, your friendly and efficient virtual receptionist. With her exceptional communication skills and dedication to providing top-notch service, Karen is here to ensure that your clients receive the professional attention they deserve, no matter where they are in Australia.  Hailing from the beautiful islands of the Philippines, Karen brings a unique cultural perspective to her role as a virtual receptionist. Known for their warmth and hospitality, Filipinos like Karen excel in customer service, making her a perfect fit for the demanding world of virtual reception,  Karen’s commitment to excellence is evident in every interaction she handles. Whether she’s answering calls, scheduling appointments, or providing information, Karen approaches each task with precision and care. With her attention to detail and proactive attitude, she ensures that your clients receive a seamless and personalized experience every time they reach out.   But Karen offers more than just reception services—she’s also a valuable asset to our team. With her strong work ethic and ability to adapt to different workflows and software systems, Karen seamlessly integrates into our business operations, helping to streamline communication and enhance productivity.  As a virtual receptionist, Karen understands the importance of clear and effective communication, especially in a globalized world. Fluent in English and familiar with various accents and dialects, she bridges the gap between cultures and ensures that language is never a barrier to excellent service.  In a world where virtual reception communication is increasingly essential, Karen stands out as a reliable and trustworthy receptionist. With her dedication, expertise, and unwavering commitment to excellence, she elevates the virtual receptionist role to new heights, helping your business thrive in today’s interconnected world.  So why settle for anything less than exceptional? Say hello to Karen, your dedicated virtual receptionist from the Philippines, and experience the difference she can make for your business today.