- Home
- Our Services
- Medical Virtual Receptionist
Medical Virtual Receptionist
Professional medical virtual receptionist services for clinics, handling patient calls, bookings, recalls, and inquiries with care and accuracy.
Virtual Receptionists for Medical Service
In a busy healthcare practice, every missed call can mean a missed appointment or an unsatisfied patient. Our Medical Virtual Receptionist Service ensures your clinic never misses a call, providing professional, patient-focused communication that enhances care and efficiency. Based in Australia, our receptionists are trained to handle medical calls with empathy, discretion, and attention to detail, just as your in-house staff would.
We understand that healthcare communication requires more than just taking messages. Our virtual receptionists manage appointment scheduling, cancellations, and patient follow-ups using your preferred medical software, including Cliniko, Mindbody, and HotDoc. Each interaction is handled with confidentiality and compliance in mind, ensuring patient information remains secure at all times. Whether it’s booking a new patient, confirming a recall, or rescheduling an appointment, our team keeps your schedule running smoothly and your patients informed.
With our pay-per-call model, you’ll only pay for the calls we handle, no lock-in contracts or unnecessary costs. This flexible approach is ideal for medical clinics, allied health professionals, dental practices, and specialists who need reliable front-desk support without the overhead of hiring full-time staff. Every call is answered in your clinic’s name, following your protocols and tone, giving patients a seamless experience from the very first ring.
Our service can also manage overflow or after-hours calls, so your patients always reach a human voice instead of a voicemail. Detailed call notes are delivered instantly via email or SMS, keeping your team updated and enabling timely follow-up. The setup process is simple, we configure your account, train our team on your workflow, and you’re ready to start within hours.
Whether you run a small private practice or a multi-location clinic, our Medical Virtual Receptionists act as an extension of your team, professional, compassionate, and fully aligned with your patient care standards. Let us manage your calls so you can stay focused on providing quality healthcare.
At Virtual Reception Services, we don’t just answer calls, we help build lasting patient relationships through reliability, empathy, and exceptional communication.
What Our Customers Are Saying?
We have got this! Your whole bundle to building a powerhouse of a brand!
I engaged Linda from Virtual Reception Services and was absolutely blown away! Firstly she got in contact with me within an hour of my initial enquiry. She was courteous, professional and nothing seemed too much effort for her. She helped us out when our business really needed last minute help to promote a conference. She did this efficiently and we had several people comment how nice she was on the phone explaining our conference to them. I have nothing but great things to say about Linda’s services and will definitely be using her services in the future. I would highly recommend her to anyone.
Alwyn – Physiotherapist
Linda and her Team are dedicated as it says on the site. Their services are just what my Business needed a long time ago, but I had no idea what Virtual Reception was let alone what it offered. From the first phone call to Linda I soon realised what this service could offer, and the Professionalism, I was missing phone calls every day the calls would go to message bank and I found I just didn’t have the time to get back to clients and when I did they had found someone else to do their yard maintenance, I would recommend Linda’s Services to anyone that is in the same situation.
Thanks Virtual Reception Services.
Garry’s Garden Maintenance
Linda has been a member of our network for over 12 months and during this time we have seen her business grow from infancy to what it is today. Her commitment to the VA Code of Conduct means that clients can be assured of the highest quality service, a commitment to maintaining a high level of confidentiality and a business with a high level of integrity in all matters. I highly recommend this business to any client who is looking to add a professional service provider to their team.
Liz Parker
Best decision ever! This is a decision you will not regret. Virtual Reception Services has a personal approach that will make your customers feel welcomed to your Business. Professional and excellant value for money.
Maria Bennett
We have used Virtual Reception Services for over a decade. Linda and the team have a personal and professional approach to their work. We recommend their service to anyone looking for an answer on how to shoulder the administrative and reception services of their business cost-effectively.
Michael Dawson
Have Questions About Our Services?
Please fill in your details, and we will reach out.