- Home
- Our Services
Our Services
Explore our range of virtual receptionist services designed to streamline communication and enhance your business productivity effortlessly.
Services We Offer
We have got this! Your whole Service to building a powerhouse of a brand!
Phone Answering Service
Professional virtual receptionist service in Australia answering calls in your business name. Boost customer satisfaction and never miss a client again.
Medical Virtual Receptionist
Trusted medical virtual receptionist in Australia for clinics and healthcare practices, handling patient calls, appointments, recalls, and inquiries with compassion.
Virtual Assistant Receptionist
Hire a reliable virtual assistant receptionist to manage your calls, emails, appointments, and admin tasks, keeping your business organized and responsive.
Appointment Booking Virtual Receptionist
Our expert virtual reception team manages your bookings, reminders, and cancellations directly in your system, saving you time and missed opportunities.
Live Receptionist Services
Experience real human support with our live Australian receptionists, delivering friendly, professional call answering services tailored to your business needs.
Remote Receptionist Services
Outsource your reception desk with our remote virtual receptionist services, ensuring every call, message, and booking is handled efficiently.
Telehealth Services
Never miss a patient enquiry again. We handle general enquiries, appointment scheduling, cancellations, and urgent messages — all in your clinic’s name.
Receptionist Services For Healthcare Practices
Dedicated virtual receptionist for healthcare providers—handling patient calls, diary management, and medical bookings using trusted healthcare software.
24/7 Phone Answering Services
No Lock-In Contracts
Instant Notifications
1300/1800 Numbers
What Our Customers Are Saying?
We have got this! Your whole bundle to building a powerhouse of a brand!
I engaged Linda from Virtual Reception Services and was absolutely blown away! Firstly she got in contact with me within an hour of my initial enquiry. She was courteous, professional and nothing seemed too much effort for her. She helped us out when our business really needed last minute help to promote a conference. She did this efficiently and we had several people comment how nice she was on the phone explaining our conference to them. I have nothing but great things to say about Linda’s services and will definitely be using her services in the future. I would highly recommend her to anyone.
Alwyn – Physiotherapist
Linda and her Team are dedicated as it says on the site. Their services are just what my Business needed a long time ago, but I had no idea what Virtual Reception was let alone what it offered. From the first phone call to Linda I soon realised what this service could offer, and the Professionalism, I was missing phone calls every day the calls would go to message bank and I found I just didn’t have the time to get back to clients and when I did they had found someone else to do their yard maintenance, I would recommend Linda’s Services to anyone that is in the same situation.
Thanks Virtual Reception Services.
Garry’s Garden Maintenance
Linda has been a member of our network for over 12 months and during this time we have seen her business grow from infancy to what it is today. Her commitment to the VA Code of Conduct means that clients can be assured of the highest quality service, a commitment to maintaining a high level of confidentiality and a business with a high level of integrity in all matters. I highly recommend this business to any client who is looking to add a professional service provider to their team.
Liz Parker
Best decision ever! This is a decision you will not regret. Virtual Reception Services has a personal approach that will make your customers feel welcomed to your Business. Professional and excellant value for money.
Maria Bennett
We have used Virtual Reception Services for over a decade. Linda and the team have a personal and professional approach to their work. We recommend their service to anyone looking for an answer on how to shoulder the administrative and reception services of their business cost-effectively.
Michael Dawson
Frequently Asked Question
Have Questions in Your Mind? Get the Answers Now
Do you only take calls and messages?
No. While professional call answering is our core service, our virtual receptionists do much more. We can schedule and update appointments, manage calendars, handle data entry, and even provide transcription services. Files can be securely uploaded via the Client Area or emailed directly.
Do I need to sign a contract?
Absolutely not. We operate on a no-contract basis, giving you full flexibility. You’re free to hire a virtual receptionist and cancel our services anytime, with no hidden fees. The only agreement is to ensure all invoices are up to date before ending the service.
Will I receive a phone number?
Yes. Each client receives a dedicated receptionist for business with a unique phone number and direct line. There’s no sharing with other clients—your calls are kept private and professional.
What programs do you work with?
We work with a wide range of office and booking software, including Google Calendar, Simple Salon, Shortcuts, and many others. Check the Client Area for more details, or let us know your preferred system—we’ll adapt to your business needs.
How are messages sent?
Our virtual receptionists will forward your messages by email or SMS. Urgent calls can also be transferred directly to your mobile or any number you specify. This way, you’ll never miss a call again.
What are your working hours?
- Mon – Fri: 8am – 7pm
- Saturday: 8am – 3pm (Queensland time)
What is VoIP?
VoIP (Voice-over-Internet Protocol) means making calls through the internet instead of a traditional phone line. It’s reliable, cost-effective, and allows us to connect seamlessly with your business.
Why should I hire a virtual receptionist?
Hiring a virtual receptionist saves you time and money. You avoid the costs of recruiting, training, wages, superannuation, and employee benefits—while gaining access to a professional team who ensures your clients are always looked after. With us, you’ll never miss a call again, and your business will always appear professional and reliable. Virtual Receptionist verses In-House
At Virtual Reception Services, we provide more than just call answering—we provide peace of mind, flexibility, and a dedicated receptionist for your business at a fraction of the cost of hiring in-house.
Have Questions About Our Services?
Please fill in your details, and we will reach out.