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FAQ’s
Have questions? We’ve compiled everything you need to know about our services, process, and client support.
Virtual Reception Services – FAQ
At Virtual Reception Services, our goal is to make your experience simple, professional, and completely hassle-free. Below are answers to our most frequently asked questions. If your question isn’t listed, please contact us—we’ll be happy to help.
General Services FAQs
A Virtual Reception Service allows professional receptionists to answer your business calls remotely, ensuring you never miss opportunities or important messages.
We manage your calls, appointments, and inquiries—helping you save time, reduce costs, and maintain a professional business image.
Our clients include small businesses, medical clinics, legal firms, contractors, and franchises—anyone who values professional call handling.
Absolutely. We’re ideal for startups needing reliable reception support without the overhead of hiring full-time staff.
You can start within hours. Once we receive your business details, we set up your reception line immediately.
Virtual Reception Services – FAQ
At Virtual Reception Services, our goal is to make your experience simple, professional, and completely hassle-free. Below are answers to our most frequently asked questions. If your question isn’t listed, please contact us—we’ll be happy to help.
Services & Features FAQ’s
Our services include call answering, message taking, appointment booking, call transfers, data entry, and client reminder calls.
Yes. We integrate with popular booking systems like Cliniko, Mindbody, and Acuity to manage appointments efficiently.
We can transfer calls directly to your preferred line or take messages if you’re unavailable.
Yes, messages are delivered instantly via email or SMS with caller details and message notes.
Absolutely. We answer every call using your business name and follow your preferred greeting and script.
Virtual Reception Services – FAQ
At Virtual Reception Services, our goal is to make your experience simple, professional, and completely hassle-free. Below are answers to our most frequently asked questions. If your question isn’t listed, please contact us—we’ll be happy to help.
Software & Technology FAQs
We work with leading platforms like Acuity, Cliniko, Mindbody Online, COREPLUS, EZYBOOKS, HALAXY, MINDBODY, PRACTICEPAL, and SPLOSE. I can create a Booking Calendar in Google Calendars for you.
All communications are transmitted through encrypted channels, operated via secure VPNs, and stored safely on trusted, protected servers.
Yes, with your permission, we can access your CRM or calendar to schedule meetings and update client records.
We provide detailed call logs and notes for every conversation to maintain complete transparency and accountability.
No. You simply forward your business number to ours—no software installation or hardware setup needed.
Virtual Reception Services – FAQ
At Virtual Reception Services, our goal is to make your experience simple, professional, and completely hassle-free. Below are answers to our most frequently asked questions. If your question isn’t listed, please contact us—we’ll be happy to help.
Availability & Hours FAQs
We’re available Monday to Friday, 8 AM to 7 PM, and Saturdays from 8 AM to 3 PM (AEST).
After-hours calls can be directed to voicemail, with messages emailed to you the next business morning.
We operate on standard Australian business days, and holiday coverage can be arranged on request.
Yes. You can specify exact days and times for when calls should be answered or forwarded.
Yes. We provide virtual reception services to international clients across various time zones.
How Can We Help
If you need any helps, please feel free to contact us.