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Receptionist Services For Healthcare
Professional virtual reception services for healthcare practices handling patient calls, appointments, and communication with accuracy and care.
Virtual Receptionists for Healthcare Service
Healthcare professionals need more time to focus on patients, not phone calls. Our Receptionist Services for Healthcare Practices ensure every call, booking, and message is managed with professionalism, empathy, and attention to detail. We support medical, dental, and allied health practices across Australia by providing reliable front-desk support that keeps patient communication seamless and stress-free.
Our Australian-based virtual receptionists are trained in healthcare communication and understand the importance of patient confidentiality and accuracy. Each call is answered in your clinic’s name and handled according to your protocols. Whether it’s booking new patients, managing recalls, or rescheduling appointments, we take care of every detail to keep your practice organised.
We integrate easily with leading healthcare systems such as Cliniko, Mindbody, HotDoc, and HealthEngine. This allows us to manage your calendar, update patient records, and confirm appointments directly within your software. Patients receive the same professional experience they would from an in-clinic receptionist, without long wait times or missed calls.
Our pay-per-call pricing makes our service flexible and affordable. You only pay for the calls we handle, with no hidden fees or contracts. This model suits clinics of all sizes, from solo practitioners to multi-location medical groups. We can provide full-time reception coverage or act as overflow support when your team is busy or on leave.
Every patient interaction is recorded in detail and delivered instantly by email or SMS, so you always know what has been handled. Our team can also make outbound calls for appointment confirmations, follow-ups, and patient reminders, ensuring your schedule stays full and your patients feel cared for.
Setting up your account is simple. Once we receive your call instructions and clinic details, we can start managing your calls within hours. From day one, your patients will be greeted by a friendly, knowledgeable receptionist who represents your healthcare practice with professionalism and compassion.
With Virtual Reception Services, your practice gains a dependable partner who understands the standards of Australian healthcare. You can focus entirely on patient care while we handle communication with precision, warmth, and complete confidentiality.
What Our Customers Are Saying?
We have got this! Your whole bundle to building a powerhouse of a brand!
I engaged Linda from Virtual Reception Services and was absolutely blown away! Firstly she got in contact with me within an hour of my initial enquiry. She was courteous, professional and nothing seemed too much effort for her. She helped us out when our business really needed last minute help to promote a conference. She did this efficiently and we had several people comment how nice she was on the phone explaining our conference to them. I have nothing but great things to say about Linda’s services and will definitely be using her services in the future. I would highly recommend her to anyone.
Alwyn – Physiotherapist
Linda and her Team are dedicated as it says on the site. Their services are just what my Business needed a long time ago, but I had no idea what Virtual Reception was let alone what it offered. From the first phone call to Linda I soon realised what this service could offer, and the Professionalism, I was missing phone calls every day the calls would go to message bank and I found I just didn’t have the time to get back to clients and when I did they had found someone else to do their yard maintenance, I would recommend Linda’s Services to anyone that is in the same situation.
Thanks Virtual Reception Services.
Garry’s Garden Maintenance
Linda has been a member of our network for over 12 months and during this time we have seen her business grow from infancy to what it is today. Her commitment to the VA Code of Conduct means that clients can be assured of the highest quality service, a commitment to maintaining a high level of confidentiality and a business with a high level of integrity in all matters. I highly recommend this business to any client who is looking to add a professional service provider to their team.
Liz Parker
Best decision ever! This is a decision you will not regret. Virtual Reception Services has a personal approach that will make your customers feel welcomed to your Business. Professional and excellant value for money.
Maria Bennett
We have used Virtual Reception Services for over a decade. Linda and the team have a personal and professional approach to their work. We recommend their service to anyone looking for an answer on how to shoulder the administrative and reception services of their business cost-effectively.
Michael Dawson
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