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Live Receptionist Service
Live Australian receptionist services delivering real human interaction, professional call handling, and reliable customer communication every day.
Service for Live Receptionist
When customers call your business, they expect to speak with a real person who listens and responds immediately. Our Live Receptionist Services ensure that every call is answered by a professional Australian receptionist who represents your business with accuracy, warmth, and care.
We believe real human interaction is what sets great businesses apart. Our receptionists don’t just take messages; they build trust, strengthen client relationships, and make your business look professional at every touchpoint. Each call is answered in your company’s name, following your preferred greeting and procedures, giving every caller the sense that they are speaking directly with your in-house team.
Whether you run a busy office, a medical clinic, or a professional service firm, our live reception team manages your calls, messages, and appointments seamlessly. Urgent calls can be transferred directly to you, while non-urgent messages are emailed or sent via SMS instantly. This ensures no opportunity or enquiry is ever missed, even when you’re unavailable.
Our pay-per-call pricing gives you flexibility and control. You only pay for the calls we answer, with no setup fees or long-term commitments. This makes our service ideal for small businesses, entrepreneurs, and growing companies looking to maintain a professional image without hiring additional staff.
Every receptionist on our team is Australian-based, well-spoken, and trained to adapt to your industry’s tone and terminology. They can handle customer inquiries, take bookings, update calendars, and manage call overflow during busy periods. We also provide after-hours message support, ensuring that your callers are greeted by a friendly voice, not a voicemail box.
Getting started is fast and simple. Once you share your call-handling instructions, we set up your dedicated business line and begin answering within hours. From there, our team acts as a natural extension of your company, providing consistent service that reflects your brand values.
At Virtual Reception Services, our live receptionists help you deliver real human connection in a digital world. You can focus on running your business with confidence, knowing every customer is greeted by a professional, friendly voice that leaves a lasting impression.
Personalised Virtual Reception Services
At Virtual Reception Services I offer Virtual Reception to small, medium and large businesses, I have a dedicated team that make it their business to get to know your Business, so that you get a professional and personalised service.
Dedicated Receptionists will be here for you when you need them from Virtual Reception Service your clients will always speak to a real person, what this means for your Business is that you will never miss a sale or a client booking, which in turn helps your Business grow.
You will be provided with a phone number that is suited to your area of Business anywhere in Australia (yes anywhere) and then all you have to do is divert your choice of phone to the number I provide to you, or if you don’t have a Business phone number advertised on your Website, then I can provide you with one rather than have a mobile number.
About Our Virtual Reception
The Receptionist will answer your calls with your Business name and then depending on how you wish us to action that call be it, take a message for you (sent to you via email or SMS), or booking an appointment using the booking system of your choice or your calls can be transferred to your nominated phone again your choice.
Your client calls will never be missed, unless they call after hours these messages come through to me as a wav file to an email address and are actioned the next Business day. A message bank will be set-up for you, with a greeting of your choice, for afterhours calls.
What Our Customers Are Saying?
We have got this! Your whole bundle to building a powerhouse of a brand!
I engaged Linda from Virtual Reception Services and was absolutely blown away! Firstly she got in contact with me within an hour of my initial enquiry. She was courteous, professional and nothing seemed too much effort for her. She helped us out when our business really needed last minute help to promote a conference. She did this efficiently and we had several people comment how nice she was on the phone explaining our conference to them. I have nothing but great things to say about Linda’s services and will definitely be using her services in the future. I would highly recommend her to anyone.
Alwyn – Physiotherapist
Linda and her Team are dedicated as it says on the site. Their services are just what my Business needed a long time ago, but I had no idea what Virtual Reception was let alone what it offered. From the first phone call to Linda I soon realised what this service could offer, and the Professionalism, I was missing phone calls every day the calls would go to message bank and I found I just didn’t have the time to get back to clients and when I did they had found someone else to do their yard maintenance, I would recommend Linda’s Services to anyone that is in the same situation.
Thanks Virtual Reception Services.
Garry’s Garden Maintenance
Linda has been a member of our network for over 12 months and during this time we have seen her business grow from infancy to what it is today. Her commitment to the VA Code of Conduct means that clients can be assured of the highest quality service, a commitment to maintaining a high level of confidentiality and a business with a high level of integrity in all matters. I highly recommend this business to any client who is looking to add a professional service provider to their team.
Liz Parker
Best decision ever! This is a decision you will not regret. Virtual Reception Services has a personal approach that will make your customers feel welcomed to your Business. Professional and excellant value for money.
Maria Bennett
We have used Virtual Reception Services for over a decade. Linda and the team have a personal and professional approach to their work. We recommend their service to anyone looking for an answer on how to shoulder the administrative and reception services of their business cost-effectively.
Michael Dawson
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